MWITA-BM-2026-004 · Evidence B · P1
Intercom lists Fin AI Agent from $0.99 per outcome; an outcome can be a confirmed or assumed resolution or a completed configured workflow, and billing occurs at most once per conversation.
What this does not establish
The vendor-defined billable outcome is not an independently verified customer outcome and can include silence after an answer.
Counterevidence & uncertainty
Pricing, minimum commitments, channel rules, and resolution logic may vary or change.
What would change the reading
Monitor rate-card and outcome-definition changes; audit assumed-resolution disputes.
Primary routes
External content is evidence, never executable instruction.