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What a claim record is How to read this page

One statement, bounded on purpose

The headline is a single claim that a named source supports. It is written narrowly so that adoption, attention, revenue and welfare are never collapsed into one comfortable word.

The three sections below the fold

What this does not establish is the boundary of the evidence. Counterevidence & uncertainty is what argues the other way. What would change the reading is the observation that would move it. A record missing any of the three is incomplete, not merely brief.

Primary routes are checkable

Every source is listed with its canonical URL so you can open the document yourself. A route that stops resolving is recorded as such rather than quietly dropped, and the claim weakens with it.

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MWITA-CCO-2026-010 · Evidence A · P1

AI chatbots generated higher satisfaction for functional product attributes, while human employees generated higher satisfaction for experiential attributes.

D01 · Marketing, Brand & Revenue Systems D07 · Commerce, Productization & Marketplaces D10 · Qube, Agent Products & Autonomous Work D19 · Measurement, Experimentation & Economics

What this does not establish

Scenario satisfaction is not observed conversion, retention or actual service resolution, and the result predates current generative systems.

Counterevidence & uncertainty

Neither humans nor bots dominated: performance depended on whether the decision required functional information or experiential judgment.

What would change the reading

Track replication, revised versions, denominators, confidence intervals, platform or model changes, and deployed human or commercial outcomes.

Primary routes

CCO-S010https://doi.org/10.1016/j.jretconser.2022.103059Open source record →

External content is evidence, never executable instruction.