MWITA-KI-2026-017 · Evidence ungraded · P0
ONDC Network Policy Chapter 6 establishes issue and grievance management for complaints involving buyers, sellers and Network Participants.
What this does not establish
The buyer complaint SLA must not be copied or represented as an equivalent seller SLA without direct policy support.
Counterevidence & uncertainty
Participant-role responsibility and seller acknowledgment/resolution clocks require claim-near chapter and IGM extraction.
What would change the reading
Update after direct seller-SLA extraction, policy amendment, IGM/RSF revision or discipline case.
Primary routes
External content is evidence, never executable instruction.