MWITA-LI-2026-006 · Evidence A · P1
CBN reported 4,398 escalated complaints in the second half of 2024, down 73.39% from 16,527 in the first half.
Counterevidence & uncertainty
A decline can reflect better first-line resolution, lower access, classification changes or reporting changes; the regulator's attribution is not a causal design.
What would change the reading
Update with stable-definition series and case-level resolution outcomes.
Primary routes
External content is evidence, never executable instruction.