MWITA-PS-2026-018 · Evidence A · P1
DSIT reported that more than 10,000 real business users asked GOV.UK Chat nearly 24,000 questions and received answers judged relevant in 90% of cases during the pilot.
Counterevidence & uncertainty
Relevance is not factual correctness, task completion, accessibility or production reliability.
What would change the reading
Update with production evaluation and independent answer-quality audits.
Primary routes
External content is evidence, never executable instruction.