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SRC-9a02f0520267f92c · Source record

Our Intellectual Capital – FY2024

Safaricom PLC · 5 connected claims

D02 · Customer Intelligence, Sales & ServiceD10 · Qube, Agent Products & Autonomous WorkD11 · AI Models, Agents & Human–AI InteractionD15 · Experience Design, Interfaces & SpatialD18 · Operations, Governance & OrganizationD19 · Measurement, Experimentation & Economics

Canonical route

https://www.safaricom.co.ke/annualreport_2024/the-value-we-embed/our-intellectual-capital-fy2024/

Claims connected to this source

  1. MWITA-ASVC-2026-011Safaricom reported unassisted contacts growing 23%, from 425,000 to 519,000, in FY2024.Evidence B
  2. MWITA-ASVC-2026-012Safaricom reported 564,000 total self-service interactions in FY2024.Evidence B
  3. MWITA-ASVC-2026-013Safaricom reported a digital-channel transactional NPS of 36 in FY2024.Evidence B
  4. MWITA-ASVC-2026-014Safaricom reported 2,800 calls reduced through demand-reduction work in FY2024.Evidence B
  5. MWITA-ASVC-2026-015Safaricom reported 38 NLP Smart-IVR journeys developed in FY2024.Evidence B

This record describes a source route and its Atlas connections. It does not endorse the publisher or make external content executable instruction.