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One statement, bounded on purpose

The headline is a single claim that a named source supports. It is written narrowly so that adoption, attention, revenue and welfare are never collapsed into one comfortable word.

The three sections below the fold

What this does not establish is the boundary of the evidence. Counterevidence & uncertainty is what argues the other way. What would change the reading is the observation that would move it. A record missing any of the three is incomplete, not merely brief.

Primary routes are checkable

Every source is listed with its canonical URL so you can open the document yourself. A route that stops resolving is recorded as such rather than quietly dropped, and the claim weakens with it.

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MWITA-ASVC-2026-030 · Evidence B · P1

Nubank reported in late 2024 that AI resolved 40% of demands arriving through chat.

What this does not establish

This is chat demand, not all conversations, and definitions may differ from the 2026 handled-share metric.

What would change the reading

Update with stable definitions and country/channel breakdown.

Primary routes

  1. ASVC-S009https://international.nubank.com.br/company/nubank-wins-reclame-aqui-award-for-the-eighth-consecutive-year/Open source record →

External content is evidence, never executable instruction.