MWITA-PCR-2026-004 · Evidence A · P1
Crisis-communication channel affected reputation, secondary communication and boycott-related reactions, whereas message strategy affected only secondary crisis reactions; in this design the medium separated more outcomes than apology, sympathy or information content.
What this does not establish
A 2011 short online exposure does not establish present-platform performance, organic reach, message recall, observed sharing, boycott behavior, search, sales or market value.
Counterevidence & uncertainty
Message wording was not the dominant lever across outcomes; channel effects appeared even when response content was experimentally crossed with medium.
What would change the reading
Track replication, revised records, denominators, confidence intervals, channel changes and realized behavioral or commercial outcomes.
Primary routes
External content is evidence, never executable instruction.