MWITA-RCO-2026-009 · Evidence C · P1
Affective brand engagement and virtual-brand-community engagement were distinct, positive correlates of brand loyalty and eWOM across four countries.
What this does not establish
Active community members and self-reported loyalty cannot establish incremental effects versus nonmembers or newly launched communities.
Counterevidence & uncertainty
Engagement with the brand and engagement with the community are empirically separate constructs and should not be collapsed into one KPI.
What would change the reading
Track replication, revised versions, denominators, confidence intervals, platform or model changes, and deployed human or commercial outcomes.
Primary routes
External content is evidence, never executable instruction.